{
  "id": 16910063,
  "title": "Forward Air saves ‘significant portion’ of major customer account",
  "url": "https://urgent.news/2026/10/28/forward-air-saves-significant-portion-of-major-customer-account",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-28T13:29:49.000Z",
  "source": {
    "name": "FreightWaves",
    "slug": "freightwaves",
    "url": "https://www.freightwaves.com/news/forward-air-saves-significant-portion-of-major-customer-account"
  },
  "original_language": "en",
  "account": "Forward Air has secured a two-year agreement to continue serving a key customer with a significant portion of its services, which previously accounted for 10% of the company's annual revenue, or approximately $250 million. The customer will maintain its partnership with Forward Air (NASDAQ: FWRD) until 2028, as confirmed in a Wednesday news release. The agreement permits the customer to gradually shift some business away from Forward between November and March. This retained segment of the account has shown consistent growth throughout the year and is projected to increase in the upcoming year, with revenues for the retained contracts in 2026 to 2028 anticipated to surpass the 2025 performance levels. Although specific margin details for the retained business were not disclosed, Forward initially stated that the customer was diversifying its vendor base, asserting that the potential departure was unrelated to the services provided. On August's second-quarter call, Forward had disclosed a non-binding agreement to retain 50% to up to 75% of the business. Shawn Stewart, Forward's president and CEO, expressed satisfaction with finalizing the agreement, emphasizing the strength of their 20-year partnership and the continued excellence of their team's service. He further highlighted the benefits of the deal, stating that it would bring greater visibility, predictability, profitability, and cash flow to both parties. FWRD shares experienced an 8.7% increase in premarket trading on Wednesday, underscoring the significance of this deal in mitigating a substantial revenue risk for Forward Air and illustrating the substantial impact a single major customer can have on a company's overall financial performance.",
  "summary": "Forward Air has finalized a two-year deal to preserve a major share of the business from a contract logistics customer it had earlier warned it could lose. The post Forward Air saves ‘significant portion’ of major customer account appeared first on FreightWaves .",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}