{
  "id": 16854491,
  "title": "Safaricom confirms nationwide M-Pesa outage",
  "url": "https://urgent.news/2026/10/28/safaricom-confirms-nationwide-m-pesa-outage-16854491",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-28T05:00:40.000Z",
  "source": {
    "name": "Capital Business",
    "slug": "capital-business",
    "url": "https://capitalfm.africa/safaricom-confirms-nationwide-m-pesa-outage/"
  },
  "original_language": "en",
  "account": "On Wednesday morning, Kenyans encountered difficulties accessing M-PESA, the popular mobile money service, as Safaricom confirmed a system issue affecting the service. Reports indicate the disruption began around 2am, causing alarm among customers who depend on M-PESA for money transfers, payments, and fund access for their daily needs. Safaricom acknowledged the problem and stated its technical team was working to restore normal service, urging customers to be patient. The company has not disclosed the cause of the issue, the number of affected customers, or when services will be fully restored, leaving users uncertain about the timeline for resolution.",
  "summary": "NAIROBI, Kenya Oct 28 – Kenyans woke up to challenges accessing M-PESA on Wednesday morning, with users reporting difficulties completing mobile money transactions as Safaricom confirmed a system issue affecting…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "People Daily Kenya",
        "title": "Safaricom reports 46.4B M-PESA transactions in one year",
        "url": "https://urgent.news/2026/10/28/safaricom-reports-46-4b-m-pesa-transactions-in-one-year",
        "published": "2026-10-28T05:46:26.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}