{
  "id": 16851856,
  "title": "JD Power: Total Loss Auto Claims Weigh Down Insurance Customer Satisfaction",
  "url": "https://urgent.news/2026/10/28/jd-power-total-loss-auto-claims-weigh-down-insurance-customer",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-10-28T05:08:10.000Z",
  "source": {
    "name": "Insurance Journal",
    "slug": "insurance-journal",
    "url": "https://www.insurancejournal.com/news/national/2026/10/28/890511.htm"
  },
  "original_language": "en",
  "account": null,
  "summary": "Customer satisfaction with total loss auto insurance claims fell for a third straight year, while satisfaction improved for claims involving repairable vehicles, a new study looking at this year shows. Customer satisfaction with total loss claims fell 12 points on …",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}