{
  "id": 16847086,
  "title": "Safaricom confirms M-PESA system glitch after massive complaints",
  "url": "https://urgent.news/2026/10/28/safaricom-confirms-m-pesa-system-glitch-after-massive-complaints",
  "topic": "world",
  "section": "World",
  "published": "2026-10-28T03:37:48.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-confirms-m-pesa-system-glitch-after-massive-complaints"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has confirmed a system glitch affecting M-PESA after customers flooded social media with complaints about failed transactions, difficulties accessing the service and money withdrawn from M-Shwari that failed to reflect in their mobile money wallets. The disruption frustrated users who depend on M-PESA for everyday payments, including transport fares, with some asking why they […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}