{
  "id": 16778504,
  "title": "AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service",
  "url": "https://urgent.news/2026/10/27/aws-named-a-leader-in-the-2026-gartner-magic-quadrant-for-contact",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-27T18:03:12.000Z",
  "source": {
    "name": "AWS Machine Learning",
    "slug": "aws-machine-learning",
    "url": "https://aws.amazon.com/blogs/machine-learning/aws-named-a-leader-in-the-2026-gartner-magic-quadrant-for-contact-center-as-a-service/"
  },
  "original_language": "en",
  "account": "Amazon Web Services (AWS) has been recognized as a Leader once again in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), specifically for its Amazon Connect platform. This marks the fourth consecutive year that AWS has achieved this high distinction. The company attributes this success to its ongoing efforts to enhance customer experiences through personalized, intelligent interactions without compromising on efficiency, flexibility, or control. The recognition underscores AWS's commitment to building solutions that meet evolving customer expectations, such as providing consistent, relevant, and helpful interactions across various channels.",
  "summary": "AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for AWS Connect Customer. This recognition marks an important milestone for our team, and it reflects years of work pushing on what's possible in customer experience.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}