{
  "id": 16682254,
  "title": "NERC Holds Training on Handling of Customer Complaints",
  "url": "https://urgent.news/2026/10/26/nerc-holds-training-on-handling-of-customer-complaints",
  "topic": "world",
  "section": "World",
  "published": "2026-10-26T23:37:00.000Z",
  "source": {
    "name": "This Day",
    "slug": "this-day",
    "url": "https://www.thisdaylive.com/2026/10/27/nerc-holds-training-on-handling-of-customer-complaints/"
  },
  "original_language": "en",
  "account": "The Nigerian Electricity Regulatory Commission (NERC) has completed a three-day training program for members of its Forum Offices nationwide. The event, titled \"Strengthening Forum Members in Delivering Quality Rulings and Resolution of Complaints,\" aimed to improve the ability of Forum members to handle customer complaints and disputes within the Nigerian Electricity Supply Industry (NESI). Dr. Musiliu Oseni, Chairman of NERC, represented by Mr. Abba Terab, Director of Economic Regulation Division, expressed gratitude to the participants for their dedication to protecting consumer rights and enhancing service delivery by Electricity Distribution Companies (Discos). He emphasized the importance of staying updated on market developments and regulatory changes to effectively address customer disputes. Mrs. Aisha Mahmud, Commissioner of NERC's Stakeholder Management Division (SMD), stated that Forum Members' contributions are vital to the success of NERC and the electricity consumers across the country. She highlighted that recent reforms in the sector make ongoing training crucial for effective complaint resolution.",
  "summary": "The Nigerian Electricity Regulatory Commission (NERC), has concluded a three-day capacity-building programme for members of its Forum Offices across the country. The training, themed: “Strengthening Forum Members in Delivering Quality",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}