{
  "id": 16505185,
  "title": "Safaricom explains Okoa Jahazi rules after customer mistakenly borrows Ksh1,000",
  "url": "https://urgent.news/2026/10/25/safaricom-explains-okoa-jahazi-rules-after-customer-mistakenly",
  "topic": "world",
  "section": "World",
  "published": "2026-10-25T17:53:26.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-explains-okoa-jahazi-rules-after-customer-mistakenly-borrows-ksh1000"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has explained how its Okoa Jahazi airtime advance service works after a customer complained that she mistakenly borrowed Ksh1,000 while intending to request Ksh20. In a comment on the company’s Facebook page, Martha Mwaura questioned why she could not opt out of the service after receiving the larger advance. She said she had intended […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}