{
  "id": 16417830,
  "title": "TuJu navigation app plagued by technical glitches",
  "url": "https://urgent.news/2026/10/25/tuju-navigation-app-plagued-by-technical-glitches",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-25T02:15:28.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/nation/2026/10/1562970/tuju-navigation-app-plagued-technical-glitches"
  },
  "original_language": "en",
  "account": "The Malaysian government's attempt to promote the local TuJu navigation app has encountered significant obstacles due to frequent technical glitches and inadequacies in user-friendly features. Despite a surge in downloads surpassing 800,000 following data security concerns over foreign apps like Waze, the app has failed to meet motorists' expectations. A review highlighted that the joint development between the Malaysian Highway Authority (MHA) and Prosignal Consortium Sdn Bhd (PCSB) has led to numerous technical issues, causing widespread dissatisfaction among users. One user's experience navigating from Bangsar to Bukit Jalil was particularly disappointing, as the navigation system failed to function at all. The location search feature frequently returned a \"No Results Found\" message, unable to locate prominent landmarks like Pavilion Bukit Jalil and Bukit Jalil Golf & Country Club. The login process was equally problematic, with an \"Invalid Email\" error appearing repeatedly despite correct entries. The app also lacked essential features such as a password reset function and a direct channel for users to report issues. Users expressed frustration over the inability to register and log in, calling for the app's quality to be reviewed. The application's real-time navigation was unstable, often disconnecting and providing confusing directions, failing to offer alternative routes to avoid traffic congestion. One user, JuanLela 9497, stated that even the basic registration and login processes were major obstacles. Another user, Fauzan Roslan, claimed the app could not process basic searches, such as typing \"CIMB Bank\" into the search bar, which returned no results. The issue drew attention from Prime Minister Datuk Seri Anwar Ibrahim, who apologized and confirmed receiving feedback that TuJu remained incomplete with numerous shortcomings. Communications Minister Datuk Seri Fahmi Fadzil urged MHA and PCSB to provide a detailed explanation to restore public confidence. MHA and PCSB are reportedly working to restore their servers and improve the system in stages.",
  "summary": "KUALA LUMPUR: The government’s push to encourage Malaysians to switch to local navigation application TuJu has yet to gain traction, with users complaining of frequent system failures and a lack of user-friendly features.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Malay Mail",
        "title": "TuJu app to go beyond highways and cover ordinary roads, says digital minister",
        "url": "https://urgent.news/2026/10/22/tuju-app-to-go-beyond-highways-and-cover-ordinary-roads-says-digital",
        "published": "2026-10-22T05:53:45.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}