{
  "id": 16358113,
  "title": "Verizon Apologizes for iPhone Duo Pre-Order Delays, Giving Customers $100 Gift Card",
  "url": "https://urgent.news/2026/10/24/verizon-apologizes-for-iphone-duo-pre-order-delays-giving-customers",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-24T18:29:16.000Z",
  "source": {
    "name": "MacRumors",
    "slug": "macrumors",
    "url": "https://www.macrumors.com/2026/10/24/verizon-apologizes-for-iphone-duo-preorder-delays/"
  },
  "original_language": "en",
  "account": "Verizon has issued an apology to customers who pre-ordered the iPhone Duo but have faced unexpected delivery delays. An email to affected customers revealed that their iPhone Duo deliveries will take longer than initially expected. In an effort to compensate for this inconvenience, Verizon is offering affected customers a $100 Verizon gift card, which can be used either online or in-store for bill payments or merchandise. Verizon expressed regret for the situation, stating that they appreciate the patience of their customers and are actively working to fulfill orders as quickly as possible. Customers will receive further information about the gift card via email next week. MacRumors reader Ryan pre-ordered an iPhone Duo from Verizon and experienced a delayed delivery date, which has now been revised to November 7. This delay is not unique, as multiple customers on forums and social media platforms have reported revised delivery dates within the window of October 31 to November 14. While some customers did receive their devices on the initial estimated delivery date of October 23, many are understandably upset about the miscommunication. It remains unclear whether Verizon or Apple is responsible for the delays, with Apple stating that pre-order demand for the iPhone Duo was \"nothing short of extraordinary,\" pushing estimated delivery dates into late January for new orders. Some customers managed to secure an iPhone Duo through walk-in purchases or by reserving in-store pickups, despite limited availability. Verizon advised affected customers to check their order status on the My Orders page via the My Verizon website or app.",
  "summary": "Verizon has apologized to customers who pre-ordered the iPhone Duo through the carrier but have since been informed that their delivery is delayed. In an email sent to affected customers, Verizon said an \"unexpected shipping delay\" means that iPhone Duo deliveries to some customers will \"take a little longer.\" To make up for the inconvenience, Verizon is offering affected customers a $100 Verizon…",
  "key_points": [
    "Verizon apologizes for iPhone Duo pre-order delays",
    "$100 gift card compensation offered to affected customers",
    "Delivery delays extend to late November"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}