{
  "id": 16347484,
  "title": "Safaricom explains why customers cannot opt out of okoa jahazi at the moment",
  "url": "https://urgent.news/2026/10/24/safaricom-explains-why-customers-cannot-opt-out-of-okoa-jahazi-at-the",
  "topic": "world",
  "section": "World",
  "published": "2026-10-24T16:03:35.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-explains-why-customers-cannot-opt-out-of-okoa-jahazi-at-the-moment"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has explained why customers cannot opt out of its Okoa Jahazi service after a subscriber complained that she mistakenly borrowed Ksh1,000 instead of the Ksh20 she had intended to request, prompting calls for the introduction of an option to deactivate the service. The telecommunications company addressed the complaint after a customer, Martha Mwaura, took […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}