{
  "id": 16329347,
  "title": "Teo: TuJu must improve performance to win public trust",
  "url": "https://urgent.news/2026/10/24/teo-tuju-must-improve-performance-to-win-public-trust",
  "topic": "world",
  "section": "World",
  "published": "2026-10-24T12:54:30.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/nation/2026/10/1562670/teo-tuju-must-improve-performance-win-public-trust"
  },
  "original_language": "en",
  "account": "Deputy Communications Minister Teo Nie Ching emphasized the urgent need for the TuJu navigation application to enhance its performance in order to gain public trust. The application, developed jointly by the Malaysian Highway Authority and Prosignal Consortium Sdn Bhd, received complaints regarding its performance, prompting the need for immediate improvements. Teo stressed that if the government wishes to encourage citizens to utilize the app, it must meet the necessary standards to earn user confidence. She urged the involved parties to act swiftly to address the issues, highlighting the significance of the matter. The Prime Minister, Datuk Seri Anwar Ibrahim, had previously apologized to users experiencing problems with TuJu, attributing the issues to delays in refining the application. The government had acknowledged the shortcomings, stating that the application was not yet fully developed. Additionally, civil servants were barred from using Waze navigation due to concerns over government information security and potential misuse of personal data by external entities. The Prime Minister's Office justified the decision, considering the role of Waze Mobile Ltd as a data controller and its operations under relevant laws.",
  "summary": "KULAI: The developer of the TuJu navigation application must urgently improve its performance to win public confidence.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}