{
  "id": 16212293,
  "title": "‘I made ten phone calls to the hospital to change my mum’s medical appointment, but no one answered’ — Malaysian doctor investigates and finds nurses chit-chatting",
  "url": "https://urgent.news/2026/10/23/i-made-ten-phone-calls-to-the-hospital-to-change-my-mums-medical",
  "topic": "world",
  "section": "World",
  "published": "2026-10-23T16:30:17.000Z",
  "source": {
    "name": "The Independent Singapore",
    "slug": "the-independent-singapore",
    "url": "https://theindependent.sg/i-made-ten-phone-calls-to-the-hospital-to-change-my-mum-s-medical-appointment-but-no-one-answered-malaysian-doctor-investigates-and-finds-nurses-chit-chatting"
  },
  "original_language": "en",
  "account": null,
  "summary": "Summary A Malaysian consultant specialist doctor reportedly called another hospital nearly 10 times to reschedule his mother's specialist outpatient appointment without receiving an answer. The doctor later visited the hospital and allegedly heard the phone ringing while nurses at the counter continued chatting. The account shared on social media platform Threads drew criticism from netizens who…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}