{
  "id": 16208709,
  "title": "Amex Plans Job Cuts, Sets AI Rules as Gen Z Spending Jumps 35%",
  "url": "https://urgent.news/2026/10/23/amex-plans-job-cuts-sets-ai-rules-as-gen-z-spending-jumps-35",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-23T16:24:15.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/economy/2026/american-express-plans-job-cuts-sets-ai-rules-generation-z-spending-jumps-35percent/"
  },
  "original_language": "en",
  "account": null,
  "summary": "American Express is cutting management layers and expanding artificial intelligence across customer service and commerce, with rules governing how outside agents reach customers’ accounts and benefits. According to a Friday (Oct. 23) third-quarter earnings presentation and management commentary on an earnings call, the company expects to eliminate approximately 5% of positions globally following…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}