{
  "id": 16198386,
  "title": "Comcast Loses More Customers, Claims Other ISPs' Cheap Prices Are 'Irrational'",
  "url": "https://urgent.news/2026/10/23/comcast-loses-more-customers-claims-other-isps-cheap-prices-are",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-23T15:00:00.000Z",
  "source": {
    "name": "Slashdot",
    "slug": "slashdot",
    "url": "https://tech.slashdot.org/story/26/10/23/0143254/comcast-loses-more-customers-claims-other-isps-cheap-prices-are-irrational"
  },
  "original_language": "en",
  "account": "Comcast, the major cable and internet service provider, is experiencing a significant loss of customers, with 144,000 residential broadband users leaving in the third quarter of 2026, according to its earnings report. This marks an increase from 91,000 customers lost in the same period last year. The company attributes this decline to increased competition from other internet service providers (ISPs), particularly those offering fiber internet and fixed wireless services.\n\nComcast's co-CEO, Mike Cavanagh, explained that the company is facing competition from fixed wireless providers that are aggressively taking market share. Additionally, fiber optic construction is on the rise, leading to instances of irrational pricing and promotional activities. Comcast's CFO, Jason Armstrong, highlighted that these competitive pressures include offers of $30 to $40 per month for broadband service, which he deemed irrational. Armstrong argued that the cost of deploying fiber infrastructure is around $1,500 per home, and these costs are increasing in suburban and rural areas.\n\nComcast's network primarily consists of a mix of fiber and cable, with fiber-to-the-home only available in limited regions. Armstrong noted that as customers face pricing transitions, particularly when promotional offers expire, they are more likely to switch to other providers. The company is actively refining its offers and retention strategies to address these issues and retain customers.\n\nWhile satellite television services are not currently a significant competitor for Comcast, the co-CEO emphasized that the company is vigilant and focused on anticipating future forms of competition and adapting to the evolving market landscape.",
  "summary": "An anonymous reader quotes a report from Ars Technica: Comcast reportedly plans significant job cuts in its cable division as the firm continues to lose residential broadband and TV customers. Comcast lost 144,000 residential broadband customers in Q3 2026, up from a 91,000-customer loss in the same quarter a year ago, the company said in its earnings report today. Comcast historically…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Ars Technica Policy",
        "title": "Comcast loses more customers, claims other ISPs' cheap prices are \"irrational\"",
        "url": "https://urgent.news/2026/10/22/comcast-loses-more-customers-claims-other-isps-cheap-prices-are",
        "published": "2026-10-22T21:07:09.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}