{
  "id": 16176536,
  "title": "Govt urges LLM, Prosignal to explain TuJu glitches",
  "url": "https://urgent.news/2026/10/23/govt-urges-llm-prosignal-to-explain-tuju-glitches",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-23T09:29:00.000Z",
  "source": {
    "name": "Free Malaysia Today",
    "slug": "free-malaysia-today",
    "url": "https://www.freemalaysiatoday.com/category/nation/2026/10/23/govt-urges-llm-prosignal-to-explain-tuju-glitches"
  },
  "original_language": "en",
  "account": "The Malaysian government has asked the Malaysian Highway Authority (LLM) and application provider Prosignal Consortium Sdn Bhd to explain the issues plaguing the TuJu navigation app. Spokesman Fahmi Fadzil highlighted the need for detailed explanations regarding the root causes, technical details, current app performance, and the steps being taken to rectify the situation. Fahmi emphasized that this transparency is vital to address the issues comprehensively, enhance the app's reliability, and restore public confidence in Malaysian navigation apps.\n\nFahmi also announced that Chief Secretary Shamsul Azri Abu Bakar would chair a meeting with secretaries-general of various ministries to review the use of navigation applications. This meeting aims to evaluate the performance of TuJu and explore locally developed alternatives, with a focus on ensuring that Waze, previously used by civil servants, is no longer in use. The discussion will cover the technical aspects, functional effectiveness, user experience, and a detailed action plan with specific targets and timelines for improvement.\n\nEarlier, LLM had apologized for the TuJu app's disruptions, which occurred due to a sudden increase in user numbers. In response, LLM pledged to collaborate with Prosignal Consortium to identify the disruption's causes, restore system stability, and enhance the app's capacity to manage higher user volumes. Civil servants were instructed to refrain from using Waze after a letter was issued by Shamsul on October 20, following a decision made at a National Cybersecurity Committee meeting earlier that day. Prime Minister Anwar Ibrahim subsequently encouraged Malaysians to opt for TuJu. Despite the government's efforts, TuJu users continued to voice concerns on social media platforms like Threads about navigation reliability, the absence of real-time incident data, and app bugs impacting user experience.",
  "summary": "Government spokesman Fahmi Fadzil says the clarification is crucial to ensure issues facing TuJu users can be addressed comprehensively.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}