{
  "id": 16173856,
  "title": "Safaricom confirms M-Shwari system downtime after customer report missing balances",
  "url": "https://urgent.news/2026/10/23/safaricom-confirms-m-shwari-system-downtime-after-customer-report",
  "topic": "world",
  "section": "World",
  "published": "2026-10-23T09:15:51.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-confirms-m-shwari-system-downtime-after-customer-report-missing-balances"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has confirmed a system outage affecting its M-Shwari savings and mobile loan service after customers raised concerns about account access and unexplained changes in their displayed balances. In a response to a customer on X on Friday, October 23, 2026, Safaricom Care acknowledged the disruption and said technical teams are working to restore normal […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}