{
  "id": 16161178,
  "title": "Rail Jan Samvaad on CR- Passenger grievances and suggestions received during interaction",
  "url": "https://urgent.news/2026/10/23/rail-jan-samvaad-on-cr-passenger-grievances-and-suggestions-received",
  "topic": "world",
  "section": "World",
  "published": "2026-10-23T06:56:46.000Z",
  "source": {
    "name": "Free Press Journal",
    "slug": "free-press-journal",
    "url": "https://www.freepressjournal.in/corporate-gallery/rail-jan-samvaad-on-cr-passenger-grievances-and-suggestions-received-during-interaction"
  },
  "original_language": "en",
  "account": "The Rail Jan Samvaad campaign, a nationwide initiative by Indian Railways, organized interactive sessions with Central Railway passengers at Chhatrapati Shivaji Maharaj Terminus on October 22, 2026. The event, led by Rajeev Shrivastava, General Manager of Central Railway, and Smt. Nivedita Shukla Verma, Secretary of DARPG, aimed to gather passenger feedback, improve railway services, and strengthen citizen engagement.\n\nDuring the session, passengers expressed grievances and suggestions, including complaints about late train arrivals, increased rush in suburban trains, difficulties faced by women, elderly, and children, unauthorized travel in Divyangjan coaches, vendor issues, lack of cool drinking water, and unavailability of reserved tickets on Mail & Express trains during peak seasons.\n\nIn response, Hiresh Mina, Divisional Railway Manager of Mumbai division, assured Central Railway was running 1,820 suburban services daily and upgrading trains to 15 coaches. Festival Special trains were also introduced to manage increased passenger traffic during festive seasons.\n\nPassengers acknowledged positive changes in the railway system, such as cleanliness, improved amenities, helpline numbers, and helpful staff. Feedback forms were distributed to collect more responses. Smt. Nivedita Shukla Verma emphasized the role of the youth in fostering social change and urged young citizens to participate in addressing railway issues.\n\nThe event also featured a Nukkad Natak, a street play by Central Railway Cultural Association artists, on the theme \"Badalti Rail-Naye Bharat ki Pehchaan\" (Changing Rail- New Face of New India). Similar programs were held at other Central Railway stations. Feedback was categorized into Short-Term (immediate or short-term resolution), Mid-Term (coordinated action, planning, and implementation), and Long-Term (policy changes, strategic planning, and higher authority approval).\n\nCentral Railway has been contributing to cleanliness initiatives like Swachhata Hi Seva and Swachhata Pakhwada. The Rail Jan Samvaad event is part of the Special Campaign for Disposal of Pending Matters (SCDPM-6), running from October 2 to 31, 2026, across all Zonal Railways and Railway Units. The campaign aims to improve citizen engagement, address concerns, and promote continuous dialogue between passengers and railway management.",
  "summary": "As part of the Rail Jan Samvaad campaign, healthy interactive sessions with passengers were organised at various stations across Central Railway on 22.10.2026. Rail Jan Samvaad, a nationwide initiative of Indian Railways under the Special Campaign for Disposal of Pending Matters (SCDPM-6) is aimed at strengthening citizen engagement, gathering passenger feedback and improving railway services…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}