{
  "id": 1615078,
  "title": "Agentic AI is turning customer conversations into business outcomes",
  "url": "https://urgent.news/2026/08/18/agentic-ai-is-turning-customer-conversations-into-business-outcomes",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-18T02:00:32.000Z",
  "source": {
    "name": "Tech in Asia",
    "slug": "tech-in-asia",
    "url": "https://www.techinasia.com/agentic-ai-turning-customer-conversations-business-outcomes"
  },
  "original_language": "en",
  "account": null,
  "summary": "Conversational commerce is moving beyond chatbots as brands look to connect customer intent with execution.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}