{
  "id": 1615064,
  "title": "Inside Rapido’s plan to upend Zomato and Swiggy’s hard-won food-delivery math",
  "url": "https://urgent.news/2026/08/18/inside-rapidos-plan-to-upend-zomato-and-swiggys-hard-won-food",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-18T02:30:40.000Z",
  "source": {
    "name": "The Ken",
    "slug": "the-ken",
    "url": "https://the-ken.com/story/inside-rapidos-plan-to-upend-zomato-and-swiggys-hard-won-food-delivery-math/"
  },
  "original_language": "en",
  "account": "On 7 August, a delegation from Swiggy visited Bengaluru to meet with the National Restaurant Association of India (NRAI), which represents over 500,000 restaurants across the country. The NRAI had been seeking a meeting for over a year, but Swiggy had been reluctant to cooperate. The NRAI's list of grievances against Swiggy included high commissions (35-40% after accounting for ads and discounts), non-consensual discounting, and unresponsive account managers during disputes. The NRAI now demanded specific operational changes, such as mandatory OTP-based consent for promotional discounts, refunds on unauthorized deductions, and a capped, written commission structure. If Swiggy did not address these issues by 1 September, restaurants threatened to withdraw from the platform.\n\nThe NRAI's newfound ally was Rapido, a food-delivery company. In July, the NRAI signed a memorandum of understanding with Rapido's food-delivery arm, Ownly. Rapido had recently secured a $240 million investment from Dutch investment firm Prosus, demonstrating confidence in India's digital economy. Rapido had already disrupted the ride-hailing market, challenging Uber and Ola. Now, in the food-delivery space, Rapido aimed to upend the long-standing dominance of Zomato and Swiggy, two companies that together control the majority of India's food-delivery market.",
  "summary": "The post Inside Rapido’s plan to upend Zomato and Swiggy’s hard-won food-delivery math appeared first on The Ken .",
  "key_points": [
    "NRAI demands operational changes from Swiggy by 1 September",
    "Rapido signs MOU with Ownly, food-delivery arm of Rapido",
    "Rapido's $240M investment signals confidence in India's digital economy"
  ],
  "editors_take": "Rapido's alliance with the National Restaurant Association of India and recent investment put pressure on Zomato and Swiggy as restaurants threaten to withdraw from established platforms over grievances.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}