{
  "id": 16128051,
  "title": "BBVA surpasses one million customers in Italy after five years in the country",
  "url": "https://urgent.news/2026/10/23/bbva-supera-el-millon-de-clientes-en-italia-tras-cinco-anos-en-el-pais",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-23T00:04:26.000Z",
  "source": {
    "name": "Expansion ES",
    "slug": "expansion-es",
    "url": "https://www.expansion.com/empresas/banca/2026/10/23/6ada5096468aeb94788b457b.html"
  },
  "original_language": "es",
  "account": "BBVA has reached a milestone of over 1 million customers in Italy, five years after launching its retail banking services in the country. The bank's president, Carlos Torres, says this success reflects the effectiveness of its 100% digital banking model and marks the beginning of a new stage focused on becoming the main bank for its customers. BBVA aims to increase customer loyalty and has identified areas to improve, including trust in security, service quality, and solidity. The bank is reinforcing its traditional attributes while maintaining its digital positioning, and is offering a complete range of products and services, including financing, savings, and investment solutions.",
  "summary": "The president, Carlos Torres, says that the bank is opening a new stage in the country, focused on customer loyalty. Read",
  "key_points": [
    "BBVA surpasses 1 million Italian customers five years after launching online banking",
    "Bank aims to become primary bank for Italian customers, focusing on retention",
    "BBVA identifies trust, service quality, and product offerings as key factors for success"
  ],
  "editors_take": "Surpassing its user target early signals a successful shift toward digital banking in Italy, as the institution leverages high deposit rates and diverse services to compete for mainstream customers.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}