{
  "id": 16006032,
  "title": "\"A Real Customer Support Workflow with Agentic AI: Where It Helped and Where It Didn't\"",
  "url": "https://urgent.news/2026/10/22/a-real-customer-support-workflow-with-agentic-ai-where-it-helped-and",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-22T06:03:12.000Z",
  "source": {
    "name": "Dev.to",
    "slug": "dev-to",
    "url": "https://dev.to/botsailorofficial/a-real-customer-support-workflow-with-agentic-ai-where-it-helped-and-where-it-didnt-1n70"
  },
  "original_language": "en",
  "account": null,
  "summary": "A Real Customer Support Workflow with Agentic AI: Where It Helped and Where It Didn't Most posts about an agentic AI customer support workflow show the demo: a ticket comes in, the agent resolves it, everyone applauds. This post covers what happens after the demo, over several weeks of real tickets. We put an AI agent into a live support workflow. It handled some work better than we expected, and…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}