{
  "id": 15996829,
  "title": "LLM apologises for TuJu app disruption",
  "url": "https://urgent.news/2026/10/22/llm-apologises-for-tuju-app-disruption-15996829",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-22T03:24:00.000Z",
  "source": {
    "name": "Free Malaysia Today",
    "slug": "free-malaysia-today-freemalays",
    "url": "https://www.freemalaysiatoday.com/category/nation/2026/10/22/llm-apologises-for-tuju-app-disruption"
  },
  "original_language": "en",
  "account": "The Malaysian Highway Authority (LLM) has apologized for disruptions experienced by users of the TuJu navigation app after a sudden increase in users. In a statement, the LLM acknowledged that it would collaborate with the app's provider, Prosignal Consortium Sdn Bhd, to determine the underlying cause of the disruptions, restore system stability, and enhance the app's capacity to accommodate the surge in user numbers.\n\nThe LLM's apology came in the wake of the unexpected user growth, which was reportedly spurred by a recommendation from Prime Minister Anwar Ibrahim to use the app as an alternative to Waze, an Israeli-founded navigation app. Civil servants had been barred from using Waze after a letter from Chief Secretary Shamsul Azri Abu Bakar was released on October 20, stating that the decision was made during a National Cybersecurity Committee meeting.\n\nHowever, TuJu users have been vocal about their frustrations on social media, pointing to problems such as unreliable route guidance, the absence of real-time incident data, and glitches that impact the overall user experience. The LLM has committed to making ongoing improvements to the app, with a focus on ensuring a more stable, accurate, and user-friendly service.",
  "summary": "Malaysian Highway Authority says it will work with the app provider, Prosignal Consortium Sdn Bhd, to identify the root cause of the disruptions following a surge in users.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}