{
  "id": 15996799,
  "title": "LLM apologises for TuJu app disruption",
  "url": "https://urgent.news/2026/10/22/llm-apologises-for-tuju-app-disruption",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-22T03:24:00.000Z",
  "source": {
    "name": "Free Malaysia Today",
    "slug": "free-malaysia-today",
    "url": "https://www.freemalaysiatoday.com/category/nation/2026/10/22/llm-apologises-for-tuju-app-disruption"
  },
  "original_language": "en",
  "account": "The Malaysian Highway Authority (LLM) has issued an apology for disruptions experienced by users of the TuJu navigation app following a sudden increase in user numbers. The authority explained that it would collaborate with the app's provider, Prosignal Consortium Sdn Bhd, to determine the cause of the disruptions, restore system stability, and enhance the app's ability to manage the surge in users.\n\nIn a statement, the LLM expressed regret for the inconvenience caused to users and emphasized that it was considering feedback on various aspects of the app, including navigation features, the accuracy of route information, and the overall user experience. The authority assured that improvements would continue to be made to ensure that TuJu offers a more reliable, precise, and user-friendly service.\n\nThe LLM stressed that building user trust requires providing a dependable service. The enhancements would not only focus on system stability but also encompass improvements in navigation functions, information accuracy, and the app's capacity to meet users' needs.\n\nTo bolster the local navigation ecosystem, the LLM pledged to continue working alongside the Ministry of Works, the National Cybersecurity Agency, and other relevant entities. The focus would extend to addressing security and data governance concerns. The sudden spike in users can be attributed to Prime Minister Anwar Ibrahim's suggestion of TuJu as an alternative to the navigation app Waze, which was previously endorsed by the Prime Minister. However, civil servants were prohibited from using Waze after a letter from Chief Secretary Shamsul Azri Abu Bakar, which was issued on October 20 by the National Cybersecurity Committee. Complaints from TuJu users have been circulating on social media platforms like Threads, citing issues such as unreliable route navigation, a lack of real-time incident data, and bugs that affect the user experience.",
  "summary": "Malaysian Highway Authority says it will work with the app provider, Prosignal Consortium Sdn Bhd, to identify the root cause of the disruptions following a surge in users.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}