{
  "id": 15894645,
  "title": "New York City is proposing rules to ban AI customer service 'doom loops'",
  "url": "https://urgent.news/2026/10/21/new-york-city-is-proposing-rules-to-ban-ai-customer-service-doom-loops",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-21T13:30:31.000Z",
  "source": {
    "name": "Quartz",
    "slug": "quartz",
    "url": "https://qz.com/nyc-proposes-rule-ai-customer-service-doom-loops-102126"
  },
  "original_language": "en",
  "account": null,
  "summary": "The city's consumer agency would require businesses to disclose automated systems and offer a human, with fines starting at $525",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Semafor",
        "title": "Mamdani takes on AI chatbot ‘doom loops’ in New York",
        "url": "https://urgent.news/2026/10/20/mamdani-takes-on-ai-chatbot-doom-loops-in-new-york",
        "published": "2026-10-20T19:47:45.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}