{
  "id": 15880808,
  "title": "Chick-fil-A Is Keeping Humans in the Drive-Thru. Here’s the Business Lesson",
  "url": "https://urgent.news/2026/10/21/chick-fil-a-is-keeping-humans-in-the-drive-thru-heres-the-business",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-21T11:00:00.000Z",
  "source": {
    "name": "Inc.",
    "slug": "inc",
    "url": "https://www.inc.com/tony-manganiello/the-customer-interactions-ai-cant-afford-to-replace/91422454"
  },
  "original_language": "en",
  "account": null,
  "summary": "AI can take the order. Can it win the customer?",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}