{
  "id": 15817114,
  "title": "Qatar to host 13th Gulf Quality Conference on AI and customer service quality",
  "url": "https://urgent.news/2026/10/20/qatar-to-host-13th-gulf-quality-conference-on-ai-and-customer-service",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-10-20T21:28:00.000Z",
  "source": {
    "name": "Qatar Tribune Business",
    "slug": "qatar-tribune-business",
    "url": "https://www.qatar-tribune.com/article/260179/business/qatar-to-host-13th-gulf-quality-conference-on-ai-and-customer-service-quality"
  },
  "original_language": "en",
  "account": "Doha, Qatar - The Qatar Chamber recently held a press conference to announce the upcoming 13th Gulf Quality Conference, set to take place on November 12 at the Sharq Hotel in Doha. The event, organized by the Gulf Quality Centre for Consultancy and Training, will focus on the theme \"Artificial Intelligence and Customer Service Quality.\"\n\nSponsored by Qatar Chamber along with other entities, the conference seeks to promote quality and innovation in service development while encouraging institutions to adopt modern digital solutions. These solutions aim to enhance performance and customer satisfaction in the region.\n\nSpeaking at the press conference, Ali Bu Sherbak Al-Mansori, Acting General Manager of Qatar Chamber, emphasized the conference's relevance amid rapid technological advancements, particularly in artificial intelligence (AI). He highlighted the event as a crucial platform for sharing expertise, experiences, and exploring AI opportunities to improve operational efficiency and elevate customer satisfaction.\n\nMohamed Saleh Al-Kuwari, Chairman of the Gulf Quality Centre for Consultancy and Training and the conference president, praised Qatar Chamber's support for previous editions and commended the organization's efforts to foster activities benefiting Qatar's private sector. He stressed that the conference will prioritize customer satisfaction as a fundamental pillar of excellence in both public and private sectors across the Gulf region.\n\nAl-Kuwari further unveiled the launch of \"Meyar\" (Standard), a cutting-edge platform developed by AI programmers at the Gulf Quality Centre. This innovative tool will analyze customer feedback, streamline workflows, and help organizations identify key customer priorities through standardization and AI integration.\n\nThe conference will host panel discussions on various aspects of customer service quality and AI applications, including international customer service quality systems, the role of AI in measuring and enhancing service quality, the involvement of employees, chatbots, and intelligent agents in customer service, and the relationship between AI and service quality in the private sector.",
  "summary": "Tribune News NetworkDohaQatar Chamber hosted a press conference on Tuesday to announce the upcoming 13th Gulf Quality Conference, organised by the Gulf Quality Centre for Consultan...",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}