{
  "id": 15799205,
  "title": "The Why Forcing Employees to Smile Actually Makes Them Angrier",
  "url": "https://urgent.news/2026/10/20/the-why-forcing-employees-to-smile-actually-makes-them-angrier",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-20T20:21:40.000Z",
  "source": {
    "name": "Inc.",
    "slug": "inc",
    "url": "https://www.inc.com/nick-hobson/the-why-forcing-employees-to-smile-actually-makes-them-angrier/91423009"
  },
  "original_language": "en",
  "account": null,
  "summary": "In 1998, Safeway forced clerks into a “smile school.” New research reveals why mandatory positivity and forced smiles actually backfire and hurt morale.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}