{
  "id": 15793659,
  "title": "Using AI to plan your next holiday? Sometimes, too much information is just too much",
  "url": "https://urgent.news/2026/10/20/using-ai-to-plan-your-next-holiday-sometimes-too-much-information-is",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-20T19:03:10.000Z",
  "source": {
    "name": "The Conversation AU",
    "slug": "the-conversation-au",
    "url": "https://theconversation.com/using-ai-to-plan-your-next-holiday-sometimes-too-much-information-is-just-too-much-292686"
  },
  "original_language": "en",
  "account": "Using AI to plan your next holiday? Sometimes, too much information can be overwhelming. In Australia, a growing number of travelers are turning to generative artificial intelligence (AI) for travel planning. A recent survey revealed that 28.8% of Australians used AI to find deals, check destinations, and create itineraries. Among younger travelers, known as Gen Z, that figure reached 30%. AI is becoming the primary source for travelers to consider when making decisions about destinations, hotels, and experiences.\n\nResearchers conducted a study to understand what makes travelers willing to delegate travel decisions to AI platforms. They found that reliability, accountability, trustworthiness, fairness, and transparency are the five key characteristics that influence travelers' decisions. Travellers are more likely to use AI when they perceive it as reliable and believe that providers can be held accountable for its recommendations and address any problems that may arise.\n\nHowever, there are some caveats. The Australian government's Smartraveller website warns that AI can provide outdated information, incorrect visa information, and recommendations for closed hotels, which could ruin a traveler's dream vacation. So, how can travelers build trust in AI? The study found that accountability plays a significant role in building trust. Travelers are more likely to delegate decisions to AI platforms when they believe these are responsible and accountable. The OECD's AI Principles emphasize transparency and explainability, but the study found that greater perceived transparency was associated with less willingness to delegate decisions at all levels. This phenomenon, called the \"transparency paradox,\" suggests that people often use AI to avoid mental effort. When AI presents a lengthy explanation, the convenience of using AI begins to disappear. The researchers suggest using progressive disclosure, which involves providing essential information first and allowing users to request additional evidence, sources, and reasoning as needed. This approach maintains convenience while ensuring transparency. As AI becomes a critical gatekeeper between travelers, tour operators, and travel destinations, travelers should fact-check information, understand accountability, and not assume that more explanation always means higher trustworthiness. The future of travel will likely involve a collaboration between humans and AI, where AI processes information and generates travel options while travelers retain control over final decisions.",
  "summary": "New research shows travellers are willing to hand over control to AI if it provides accurate and consistent recommendations.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}