{
  "id": 15733781,
  "title": "ING: Disruption in online banking at Germany's largest direct bank",
  "url": "https://urgent.news/2026/10/20/ing-storung-beim-online-banking-von-deutschlands-gro-ter-direktbank",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-20T10:44:52.000Z",
  "source": {
    "name": "Handelsblatt",
    "slug": "handelsblatt",
    "url": "https://www.handelsblatt.com/finanzen/banken-versicherungen/banken/ing-stoerung-beim-online-banking-von-deutschlands-groesster-direktbank/100263510.html"
  },
  "original_language": "de",
  "account": "Frankfurt - A technical issue caused disruptions to ING, Germany's largest direct bank's online banking system on Tuesday morning. \"Currently, there are issues with logging in to the internet banking and the banking app due to a technical glitch,\" said an ING spokesperson to the Handelsblatt. \"Additionally, there are limitations in making telephone contact,\" he added. \"Our teams are working round the clock to rectify the disruption.\" ING also issued a statement on its website regarding the matter. Those attempting to log in through the app are met with the message: \"Unfortunately, an error has occurred. Please try again later.\" The disruption appears to be due to problems on ING's end or with one of its service providers, not an external hacker attack. \"There are no indications of an external cause,\" the ING spokesperson stated. ING, with over ten million customers, is the largest direct bank in Germany. Similar disruptions have happened at other banks in recent months and years, often due to internal technical problems rather than external attacks.",
  "summary": "Since early morning hours, customers of Germany's largest direct bank ING have been unable to access their accounts. The bank is working at high pressure to solve the problem.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}