{
  "id": 15644861,
  "title": "ServiceNow Otto",
  "url": "https://urgent.news/2026/10/19/servicenow-otto",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-19T19:09:18.000Z",
  "source": {
    "name": "Dev.to",
    "slug": "dev-to",
    "url": "https://dev.to/kuchiieks/servicenow-otto-1e02"
  },
  "original_language": "en",
  "account": null,
  "summary": "Most enterprise AI stops at RAG—fetching a KB link and calling it a day. 🛠️ ServiceNow Otto is a huge step forward architecturally because it acts as a unified orchestration layer rather than just another chatbot. By bringing Now Assist, Moveworks, and AI Experience under one roof, it takes multimodal inputs (voice, text, or a bug screenshot in Slack/Teams) and routes them directly into…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}