{
  "id": 153928,
  "title": "‘Active problem solving’ seen as key to banks’ sustainable profitability",
  "url": "https://urgent.news/2026/08/05/active-problem-solving-seen-as-key-to-banks-sustainable-profitability",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-08-05T00:00:19.000Z",
  "source": {
    "name": "The Island Sri Lanka",
    "slug": "the-island-sri-lanka",
    "url": "http://island.lk/active-problem-solving-seen-as-key-to-banks-sustainable-profitability/"
  },
  "original_language": "en",
  "account": "In today's world, where global politics are in flux, trade disputes abound, and supply networks are in constant flux, the banking industry is evolving in significant ways. The head of Standard Chartered PLC Group, Bill Winters, recently shared his vision for the future of banking during an insightful interview with CNBC. He argued that the key to a bank’s long-term profitability hinges on its ability to actively solve problems and understand the struggles of its corporate customers, rather than simply profiting from stressful financial situations. When speaking to CNBC, Winters stressed that banks cannot stay detached from the wider economic challenges that their clients face. He noted that trade tariffs and geopolitical tensions are directly impacting corporate profit margins, and it is the bank's responsibility to support clients through these difficulties. Winters made it clear that when banks help clients overcome structural challenges and supply chain issues, it leads to mutual growth. He observed that profitable bank performance stems from effectively alleviating client troubles, rather than taking advantage of their misfortunes. Running a multinational bank that operates in 55 countries and caters to 160 nationalities necessitates a shift away from conventional, inflexible banking practices. Managing through tumultuous periods such as global health crises and sudden interest rate changes has reinforced the importance of cultural sensitivity, personal leadership development, and constant self-improvement. The main takeaway from Winters' interview was a clear message: As supply chains continue to evolve and economic uncertainties continue to test corporate strength worldwide, the vital role of global banking remains unchanged. By prioritizing empathy, embracing flexibility in the face of structural changes, and concentrating on solving client problems, financial leaders can establish lasting relationships that not only survive but also thrive amidst global turbulence.",
  "summary": "By Sanath Nanayakkare In an era defined by volatile geopolitics, trade wars, and shifting global supply chains, the fundamental role of global financial institutions is undergoing a profound transformation. Standard Chartered PLC Group Chief Executive Bill Winters recently articulated a compelling vision for modern banking, emphasising that the key to sustainable profitability lies in active […]",
  "key_points": [
    "Banks must solve problems, not just profit from financial stress",
    "Trade tariffs and geopolitical tensions impact corporate profit margins",
    "Multinational bank must adapt to evolving supply chains and economic uncertainties"
  ],
  "editors_take": "Banks can achieve sustainable profitability by actively solving clients' problems and understanding their struggles, rather than profiting from their financial stress, leading to mutual growth and lasting relationships.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}