{
  "id": 15323661,
  "title": "Franklin Malaysia apologises after fans complain of overcrowding at pickleball showcase",
  "url": "https://urgent.news/2026/10/18/franklin-malaysia-apologises-after-fans-complain-of-overcrowding-at",
  "topic": "world",
  "section": "World",
  "published": "2026-10-18T01:29:06.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/regional/2026/10/1557989/franklin-malaysia-apologises-after-fans-complain-overcrowding"
  },
  "original_language": "en",
  "account": "KUALA LUMPUR: Franklin Malaysia has expressed regret to fans who attended the Anna Leigh Waters Asia Pro Showcase, following complaints about overcrowding, lengthy entry lines, missed meet-and-greet sessions, and unmet expectations. The event organizers issued a statement today, extending a sincere apology to those whose experience did not meet their expectations. They acknowledged their shortcomings and committed to rectifying the situation. The statement did not provide specific details on when the dedicated channel for affected attendees would be established or what the proposed solutions would entail. The apology followed social media posts from attendees alleging the event was oversold, with reports of long queues, inadequate seating, and an overcrowded venue. VIP package holders also stated they missed out on promised merchandise and meet-and-greet opportunities, with some demanding full refunds. The showcase showcased world No. 1 pickleball player Anna Leigh Waters and took place at 91 Pickleball, Hextar World at Empire City.",
  "summary": "KUALA LUMPUR: Franklin Malaysia has apologised to fans who attended the Anna Leigh Waters Asia Pro Showcase here yesterday after complaints about overcrowding, long entry queues, missed meet-and-greet sessions, and unfulfilled package experiences.",
  "key_points": [
    "Franklin Malaysia apologizes for overcrowded event.",
    "Fans complained of long lines and missed meet-and-greets.",
    "Organizer commits to rectifying the situation."
  ],
  "editors_take": "The failure to manage capacity and VIP promises at the showcase signals a significant breakdown in event logistics that threatens the brand's reputation among the growing local pickleball community.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}