{
  "id": 1516590,
  "title": "Hexaware bundles its AI services under a Zero Friction Enterprise framework",
  "url": "https://urgent.news/2026/08/17/hexaware-bundles-its-ai-services-under-a-zero-friction-enterprise",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-17T12:00:58.000Z",
  "source": {
    "name": "SiliconANGLE",
    "slug": "siliconangle",
    "url": "https://siliconangle.com/2026/08/17/hexaware-bundles-ai-services-zero-friction-enterprise-framework/"
  },
  "original_language": "en",
  "account": "Hexaware Technologies has unveiled its Zero Friction Enterprise, a comprehensive framework that integrates the company's various IT services into a cohesive offering for large-scale technology environments. This strategy aims to mitigate the incremental issues that accumulate within such systems, including aging code, security vulnerabilities, delayed delivery times, operational inefficiencies, and defect issues.\n\nEach of the framework's six key areas - Zero Vulnerability, Zero Tech Debt, Zero Backlog, Zero Defects, Zero Tickets, and Zero License - tackles a different problem using AI-driven solutions. Zero Vulnerability focuses on zero-trust security, Zero Tech Debt on modernization, Zero Backlog on AI-native engineering, Zero Defects on AI-led quality assurance, Zero Tickets on preemptive operations, and Zero License on reducing reliance on per-seat software licenses.\n\nAt the heart of this framework is Infinite Trust, a layer that ensures data readiness, security governance, and observability. This is supported by Zerovity, Hexaware's AI-powered delivery platform, which unifies traditionally siloed areas like migration, modernization, AI-powered development, service delivery, and cloud operations.\n\nR. Srikrishna, Hexaware's CEO and Executive Director, envisions the Zero Friction Enterprise as a way to make every customer feel they are its sole client, identifying and resolving constraints across their business and technology landscape. Siddharth Dhar, President and Global Head of Digital IT Operations and AI, highlights that AI provides enterprises with a unified view of their infrastructure, operations, engineering, services, and business workflows.\n\nThis framework comes after Hexaware's recent advancements, including the launch of the Agentverse agent platform and AI-powered software development tools. The company’s AI labs are reportedly releasing a new product monthly. Founded in 2021 with a majority stake held by Carlyle Group, Hexaware serves a workforce of 34,506 employees.",
  "summary": "Hexaware Technologies Ltd. today introduced the Zero Friction Enterprise, a delivery framework that folds the information technology services company’s modernization, cybersecurity, engineering, operations, quality and enterprise software practices into a single offering aimed at the drag that builds up inside large technology estates. The argument behind it is one of accumulation. Aging code,…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}