{
  "id": 1475124,
  "title": "Customs Officially Launches Its New KIRA Chatbot, Live Chat Features On Its Website",
  "url": "https://urgent.news/2026/08/17/customs-officially-launches-its-new-kira-chatbot-live-chat-features",
  "topic": "ai",
  "section": "AI",
  "published": "2026-08-17T11:12:34.000Z",
  "source": {
    "name": "Lowyat.NET",
    "slug": "lowyat-net",
    "url": "https://www.lowyat.net/2026/401813/customs-kira-chatbot-live-chat-features/"
  },
  "original_language": "en",
  "account": "The Royal Malaysian Customs Department (JKDM) has launched a new KIRA Chatbot and Live Chat facility on its official website, aiming to simplify the process of obtaining information for the public on customs laws and regulations. According to a Facebook post by the agency, the AI assistant is designed to help those seeking references or those who wish to converse with a human officer online.\n\nTo access the chatbot, users can visit the website and click on the female customs officer located on the lower right corner of the screen. This action opens a conventional text box for interacting with the AI. Currently, the chatbot is capable of addressing \"Customs FAQ,\" \"Excise & Levy FAQs,\" \"SST FAQ,\" and \"Tourist Tax FAQ.\" Users can access PDFs and file links through the service.\n\nAdditionally, users can opt to speak directly with an officer, but this feature is only accessible from Monday to Friday between 8 AM and 5 PM. The new KIRA Chatbot and live chat functionalities are now operational on the JKDM's official website as of August 17, 2026. Those interested in exploring the chatbot or seeking further assistance can visit the customs's official website.",
  "summary": "Going through the Royal Malaysian Customs Department (JKDM) when you’re travelling can be quite tricky, especially if you’re not familiar with all the laws and regulations. To help ease this problem, the government agency has officially launched its new KIRA Chatbot and Live Chat facilities today on its official website. The government body explained through […] The post Customs Officially…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}