{
  "id": 14690495,
  "title": "India: Caller name display service for telecom users from November 1",
  "url": "https://urgent.news/2026/10/15/india-caller-name-display-service-for-telecom-users-from-november-1",
  "topic": "world",
  "section": "World",
  "published": "2026-10-15T12:10:27.000Z",
  "source": {
    "name": "Gulf News",
    "slug": "gulf-news",
    "url": "https://gulfnews.com/world/asia/india/india-caller-name-display-service-for-telecom-users-from-november-1-1.500711815"
  },
  "original_language": "en",
  "account": "Starting November 1, 2026, telecom users in India will be able to see the caller's name alongside the phone number on incoming calls, thanks to a new Calling Name Presentation (CNAP) service mandated by the Department of Telecommunications (DoT). Telecom operators will automatically provide the CNAP service to eligible users, eliminating the need for separate requests. The caller's name will merge with the Calling Line Identification (CLI), which currently only shows the phone number. When the caller's number is in the recipient's contact list, the saved contact name will appear. For unknown numbers, the subscriber database will display the caller's name. International calls will be labeled as \"International Call.\" The CNAP framework aligns with Rule 48(1) of the Telecommunications (Authorisation for Provision of Principal Telecommunication Services) Rules, 2026, which mandates secure presentation of calling line identification and prevents tampering. To ensure user privacy and network security, telecom operators must follow a \"security-by-design\" approach. The guidelines also allow businesses and bulk customers to display a preferred name instead of the subscriber record name, provided it is a registered trademark or trade name on the GST portal.",
  "summary": "New Delhi: The Department of Telecommunications (DoT) has asked telecom operators to implement Calling Name Presentation (CNAP) services across their service areas from November 1, 2026, in a move that will allow mobile users to view the caller’s name alongside the telephone number on incoming calls. According to guidelines, telecom service providers have already conducted trials of the CNAP…",
  "key_points": [
    "Caller names will display alongside phone numbers on incoming calls starting November 1, 2026.",
    "CNAP service mandated by Department of Telecommunications (DoT) for telecom users."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "The Hindu",
        "title": "Telecom operators to show KYC name of incoming callers from November 1",
        "url": "https://urgent.news/2026/10/15/telecom-operators-to-show-kyc-name-of-incoming-callers-from-november-1",
        "published": "2026-10-15T13:22:20.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}