{
  "id": 14532035,
  "title": "Citi CEO Jane Fraser on the next phase of her turnaround: To be the best, Citi has ‘to beat the best’",
  "url": "https://urgent.news/2026/10/14/citi-ceo-jane-fraser-on-the-next-phase-of-her-turnaround-to-be-the",
  "topic": "culture",
  "section": "Culture",
  "published": "2026-10-14T20:21:55.000Z",
  "source": {
    "name": "Fortune",
    "slug": "fortune",
    "url": "https://fortune.com/2026/10/14/citi-ceo-jane-fraser-on-the-next-phase-of-her-turnaround-to-be-the-best-citi-has-to-beat-the-best/"
  },
  "original_language": "en",
  "account": "Citi CEO Jane Fraser discussed her plans to sustain the momentum of her turnaround strategy at Fortune's Most Powerful Women Summit. She noted that the bank has achieved its best third-quarter revenue in a decade, and she believes that to become the best in its businesses, Citi must beat the best. Fraser, the first woman to lead a major Wall Street bank and the top-ranked woman on this year's Most Powerful Women list, has overseen a series of organizational changes since becoming CEO in 2021, including reorganizing the bank into five core businesses, cutting layers of management, and initiating the exit of consumer banking in 14 markets outside the U.S. The job cuts, totaling 20,000, are expected to conclude before 2027. Reflecting on her tenure, Fraser emphasized the importance of being straightforward with employees, stating that while tough decisions are necessary, they do not have to be unpleasant. She also addressed the role of AI in Citi's future, noting that it can help the bank earn, save, and secure money. An AI avatar agent, developed with Google DeepMind, is already in use for Citi's wealth business, providing clients with 24/7 assistance. However, Fraser remains uncertain about whether AI will lead to a reduction in headcount. She reiterated the necessity of moving quickly while maintaining trust and stressed the importance of managing risk at the same pace as innovation in the AI realm. Citi has mandated AI training for 175,000 employees, focusing on refining prompt-writing skills.",
  "summary": "Five years into Citi’s turnaround, the No. 1 Most Powerful Woman says the heavy lifting is done—and AI will shape what comes next.",
  "key_points": [
    "Citi CEO Jane Fraser aims to make Citi the best in its businesses.",
    "Bank achieved best third-quarter revenue in a decade.",
    "AI training mandated for 175,000 employees."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}