{
  "id": 14520719,
  "title": "Who’s to Blame for Bad Customer Service?",
  "url": "https://urgent.news/2026/10/14/whos-to-blame-for-bad-customer-service",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-14T19:35:56.000Z",
  "source": {
    "name": "Business of Fashion",
    "slug": "business-of-fashion",
    "url": "https://www.businessoffashion.com/podcasts/workplace-talent/whos-to-blame-for-bad-customer-service/"
  },
  "original_language": "en",
  "account": null,
  "summary": "After Kelly Clarkson’s viral clash with a Brooklyn boutique, BoF’s Jessica Kwon and Cathaleen Chen join Sheena Butler-Young on The Debrief to unpack why customer service keeps failing shoppers — and who’s actually paying for it.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}