{
  "id": 14506463,
  "title": "Why Is It Still So Painful to Shop in Stores?",
  "url": "https://urgent.news/2026/10/14/why-is-it-still-so-painful-to-shop-in-stores-14506463",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-14T04:30:00.000Z",
  "source": {
    "name": "Business of Fashion",
    "slug": "business-of-fashion",
    "url": "https://www.businessoffashion.com/articles/workplace-talent/poor-customer-service-retail-employees/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Kelly Clarkson’s viral feud with an independent Brooklyn toy store has ignited debate over poor customer service, which experts say can be remedied with investment in training and employee motivation.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Business of Fashion",
        "title": "Why Is It Still So Painful to Shop in Stores?",
        "url": "https://urgent.news/2026/10/14/why-is-it-still-so-painful-to-shop-in-stores",
        "published": "2026-10-14T04:30:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}