{
  "id": 14393769,
  "title": "New cyber incident helpline promises triage callback within two hours",
  "url": "https://urgent.news/2026/10/14/new-cyber-incident-helpline-promises-triage-callback-within-two-hours",
  "topic": "culture",
  "section": "Culture",
  "published": "2026-10-14T07:30:00.000Z",
  "source": {
    "name": "Straits Times",
    "slug": "straits-times",
    "url": "https://www.straitstimes.com/tech/new-cyber-incident-helpline-promises-triage-callback-within-two-hours"
  },
  "original_language": "en",
  "account": null,
  "summary": "The Singapore Business Federation (SBF) has launched a new cyber incident helpline designed to provide triage assistance to organisations hit by cyber incidents. The free service promises to offer advice on containing incidents and connect callers with specialists within two hours of contacting the helpline. This initiative comes in response to the increasing frequency and severity of cyberattacks and scams, as evidenced by the second Singapore Cybersecurity Health Report, which revealed that almost nine in 10 organisations surveyed had experienced at least one cybersecurity incident in 2025. The helpline aims to bridge the gap for small and medium-sized enterprises (SMEs) that lack dedicated cybersecurity staff and established incident response arrangements, offering guidance tailored to their specific needs.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}