{
  "id": 14211481,
  "title": "GCB customers call for more frequent engagement with bank leadership",
  "url": "https://urgent.news/2026/10/13/gcb-customers-call-for-more-frequent-engagement-with-bank-leadership",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-10-13T13:30:01.000Z",
  "source": {
    "name": "MyJoyOnline Ghana",
    "slug": "myjoyonline-ghana",
    "url": "https://www.myjoyonline.com/gcb-customers-call-for-more-frequent-engagement-with-bank-leadership/"
  },
  "original_language": "en",
  "account": "GCB Bank PLC's customers have been urging the bank to hold more frequent leadership meetings where they can share their business needs, growth goals, and their overall banking experiences. This call for more direct engagement came during a Customer Town Hall event led by Managing Director Farihan Alhassan. The town hall event was part of GCB's Customer Service Month 2026 activities, which aim to strengthen customer relationships and service delivery.\n\nAt the event, customers shared their feedback on various aspects of their banking experience, including service delivery and product offerings. They also expressed concerns and provided suggestions on how GCB could improve its services. A common recommendation was for such engagement opportunities to be held more often and to be open to a wider range of customers.\n\nSeveral customers praised their relationship managers for their responsiveness, professionalism, and commitment to understanding their business needs. The bank's Managing Director, Farihan Alhassan, emphasized the bank's commitment to placing customers at the center of its operations. He stated that customer feedback is crucial for the bank's continuous improvement and innovation efforts.\n\nCynthia Eyram Ofori-Dwumfuo, the Chief Marketing, Communications, and Customer Experience Officer, highlighted the importance of customer insights in shaping the bank's services and relationships. She stated that these insights help the bank understand what matters most to its customers and guide its efforts to strengthen service delivery and customer experience.\n\nThis Customer Town Hall event is part of GCB's expanded Customer Service Month celebration, which has been extended throughout October for the first time. Other activities planned for the month include customer appreciation events at branches, customer education sessions, interactions between executives and customers, and a Patrons Appreciation Day. The bank also plans to host the GCB Aerobics Fiesta. These activities demonstrate the bank's commitment to open dialogue with customers and ensuring their views remain central to its efforts to improve service delivery, strengthen relationships, and support the growth of businesses and communities.",
  "summary": "Customers of GCB Bank PLC have called for more direct engagement with the Bank's leadership while sharing feedback on their business needs, growth ambitions and banking experiences during a Customer Town Hall led by Managing Director, Farihan Alhassan.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Joy Business",
        "title": "GCB customers call for more frequent engagement with bank leadership",
        "url": "https://urgent.news/2026/10/13/gcb-customers-call-for-more-frequent-engagement-with-bank-leadership-14212165",
        "published": "2026-10-13T13:30:01.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}