{
  "id": 14013731,
  "title": "Meta and Sierra’s Poppy Lets Customers Set Limits for AI Agents",
  "url": "https://urgent.news/2026/10/12/meta-and-sierras-poppy-lets-customers-set-limits-for-ai-agents",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-12T17:25:39.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/news/artificial-intelligence/2026/meta-sierra-poppy-lets-customers-set-limits-ai-agents/"
  },
  "original_language": "en",
  "account": null,
  "summary": "When a personal artificial intelligence agent makes a purchase or fixes a problem for someone, it often signs in as that customer and clicks through pages built for people, according to a Friday (Oct. 9) blog post by customer service AI company Sierra. The business on the other end has no standard way to know […] The post Meta and Sierra’s Poppy Lets Customers Set Limits for AI Agents appeared…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}