{
  "id": 14011372,
  "title": "Open Enrollment Isn’t the Only Benefits Problem. Employees Now Expect a Shopping Experience",
  "url": "https://urgent.news/2026/10/12/open-enrollment-isnt-the-only-benefits-problem-employees-now-expect-a",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-12T17:24:54.000Z",
  "source": {
    "name": "Inc.",
    "slug": "inc",
    "url": "https://www.inc.com/bruce-crumley/open-enrollment-isnt-the-only-benefits-problem-employees-now-expect-a-shopping-experience/91418031"
  },
  "original_language": "en",
  "account": null,
  "summary": "Employees are judging workplace benefits on value, flexibility, and service, forcing companies to rethink how they communicate coverage throughout the year.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}