{
  "id": 13905014,
  "title": "From Jan 2027, only JPJ‑approved intermediaries can handle customer transactions at counters nationwide",
  "url": "https://urgent.news/2026/10/12/from-jan-2027-only-jpj-approved-intermediaries-can-handle-customer",
  "topic": "world",
  "section": "World",
  "published": "2026-10-12T07:50:17.000Z",
  "source": {
    "name": "Malay Mail",
    "slug": "malay-mail",
    "url": "https://www.malaymail.com/news/malaysia/2026/10/12/from-jan-1-only-jpjapproved-intermediaries-can-handle-customer-transactions-at-counters-nationwide/238813"
  },
  "original_language": "en",
  "account": "Starting January 1, 2027, only individuals or company representatives officially registered as intermediaries by the Road Transport Department (JPJ) will be permitted to handle customer transactions at all JPJ offices and branches nationwide. This regulation aims to standardize, increase transparency, and maintain integrity in intermediary services. Registration will commence on November 1 via JPJ's online platform. An approved intermediary will receive a digital identification document with a serial number, valid for two years, adhering to the department's terms and regulations. JPJ does not have any form of affiliation, business relationship, endorsement, or guarantee with registered intermediaries. The department will not assume responsibility for any losses, fraud, additional charges, or disputes that may arise from private transactions between customers and registered intermediaries. The public is advised to rely on JPJ's official channels, including the MyJPJ application, JPJ Public Portal, service counters, and other official channels, to mitigate potential risks. The initiative underscores JPJ's dedication to enhancing integrity, transparency, and service efficiency, prioritizing customer interests. Furthermore, the recently upgraded Perlis JPJ office counters, now featuring a modern, orderly, and comfortable environment under the 13th Malaysia Plan, will cater to approximately 400 daily visitors, while providing staff with an improved working setting.",
  "summary": "ARAU, Oct 12 — Only individuals or company representatives registered as intermediaries and approved by the Road T...",
  "key_points": [
    "Only JPJ-approved intermediaries can handle customer transactions from Jan 2027.",
    "Registration opens November 1 via JPJ's online platform.",
    "Intermediaries receive digital ID valid for two years."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "Free Malaysia Today",
        "title": "Only registered agents can handle JPJ transactions from 2027",
        "url": "https://urgent.news/2026/10/12/only-registered-agents-can-handle-jpj-transactions-from-2027",
        "published": "2026-10-12T06:16:06.000Z"
      },
      {
        "outlet": "Malay Mail",
        "title": "From Jan 2027, only JPJ‑approved intermediaries can handle customer transactions at counters nationwide",
        "url": "https://urgent.news/2026/10/12/from-jan-2027-only-jpj-approved-intermediaries-can-handle-customer-13907079",
        "published": "2026-10-12T07:50:17.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}