{
  "id": 13711616,
  "title": "Vande Bharat among 5 Northeast-bound trains to get better cleaning, faster passenger complaint resolution",
  "url": "https://urgent.news/2026/10/11/vande-bharat-among-5-northeast-bound-trains-to-get-better-cleaning",
  "topic": "world",
  "section": "World",
  "published": "2026-10-11T12:17:35.000Z",
  "source": {
    "name": "The Indian Express - India",
    "slug": "the-indian-express-india",
    "url": "https://indianexpress.com/article/india/vande-bharat-5-trains-northeast-better-cleaning-passenger-complaint-resolution-10916691/"
  },
  "original_language": "en",
  "account": null,
  "summary": "The Indian Railways has introduced enhanced on-board services on five Northeast-bound trains, including two Vande Bharat Express services, to improve cleanliness, hygiene and passenger experience. The new services include regular coach cleaning, improved washroom hygiene, timely linen distribution and a two-hour target for addressing passenger complaints. Kapinjal Kishore Sharma, Chief Public Relations Officer (CPRO) of NFR, stated that dedicated teams will be deployed across these five identified trains to ensure continuous cleanliness, improved sanitation and prompt redressal of passenger complaints throughout the journey.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "The Indian Express",
        "title": "Vande Bharat among 5 Northeast-bound trains to get better cleaning, faster passenger complaint resolution",
        "url": "https://urgent.news/2026/10/11/vande-bharat-among-5-northeast-bound-trains-to-get-better-cleaning-13716075",
        "published": "2026-10-11T12:17:35.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}