{
  "id": 13670435,
  "title": "Home Affairs: SA’s worst-rated offices revealed as residents complain of long queues",
  "url": "https://urgent.news/2026/10/11/home-affairs-sas-worst-rated-offices-revealed-as-residents-complain",
  "topic": "world",
  "section": "World",
  "published": "2026-10-11T07:00:00.000Z",
  "source": {
    "name": "IOL",
    "slug": "iol",
    "url": "https://iol.co.za/news/south-africa/2026-10-11-home-affairs-sas-worst-rated-offices-revealed-as-residents-complain-of-long-queues/"
  },
  "original_language": "en",
  "account": null,
  "summary": "An analysis of 26,477 Google reviews has identified South Africa’s lowest-rated Home Affairs offices, with complaints about long queues, system failures and appointment delays.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "The Citizen",
        "title": "South Africans come first, and their concerns are legitimate, says Home Affairs committee",
        "url": "https://urgent.news/2026/10/11/south-africans-come-first-and-their-concerns-are-legitimate-says-home",
        "published": "2026-10-11T07:27:29.000Z"
      },
      {
        "outlet": "SABC News",
        "title": "Protesters camp outside Durban Home Affairs, vow to block reopening",
        "url": "https://urgent.news/2026/10/11/protesters-camp-outside-durban-home-affairs-vow-to-block-reopening",
        "published": "2026-10-11T08:20:10.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}