{
  "id": 13438814,
  "title": "Your Software Has a Second User Now. And It Isn’t Human.",
  "url": "https://urgent.news/2026/10/10/your-software-has-a-second-user-now-and-it-isnt-human",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-10T14:55:25.000Z",
  "source": {
    "name": "Dev.to",
    "slug": "dev-to",
    "url": "https://dev.to/rawan_atef/your-software-has-a-second-user-now-and-it-isnt-human-57pn"
  },
  "original_language": "en",
  "account": "AI agents are starting to use websites, and this presents new challenges for user experience design. I observed an AI agent navigating a site, making mistakes like a beginner computer user. The agent could write code, read docs, and give convincing explanations for its errors.\n\nDesigning for humans, we focus on familiar interfaces and intuitive actions. However, AI agents may not perceive a page the same way. They might see a screenshot, an accessibility tree, or a structured control representation. Buttons and layouts that seem obvious to humans can be confusing for agents.\n\nAI agents persevere where humans might give up. A successful API response may show no error, but the agent might not understand the outcome, leading to accidental multiple purchases. Monitoring dashboards could miss these inconsistencies, as a 200 OK status doesn't guarantee a successful user action.\n\nWith AI agents, traditional user sessions become ambiguous. A successful API response doesn't indicate human comprehension. This challenges analytics and raises questions about whether a user or agent performed an action. Without visibility into the session, investigating these scenarios becomes difficult.\n\nDesigning for AI agents may require rethinking what constitutes a session. Analytics tools will need to account for agent behavior and potential confusion. We must consider how AI agents perceive and interact with interfaces, ensuring clear outcomes and user understanding.",
  "summary": "We spent years designing websites for people. Now AI agents are starting to use them too. I watched an AI agent navigate a website recently, and it looked suspiciously like someone using a computer for the first time. It clicked the wrong menu, went back, tried another button, waited for something to load, and occasionally seemed extremely confident about something it had completely…",
  "key_points": [
    "AI agents navigate websites, making beginner-like mistakes",
    "Human UX design focuses on intuitive interfaces, unlike AI agents",
    "AI agents persist where humans may give up, causing accidental actions"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}