{
  "id": 13147764,
  "title": "17 tech executives reveal how AI agents are changing work and hiring",
  "url": "https://urgent.news/2026/10/09/17-tech-executives-reveal-how-ai-agents-are-changing-work-and-hiring",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-09T15:43:59.000Z",
  "source": {
    "name": "Business Insider",
    "slug": "business-insider",
    "url": "https://www.businessinsider.com/tech-leaders-using-ai-agents-at-work-2026-10"
  },
  "original_language": "en",
  "account": "At an AI Insider dinner roundtable in San Francisco, 17 tech executives discussed how AI agents are transforming work and hiring practices. Each participant reported that they were already using AI agents to assist them at work. The conversation centered around the importance of providing AI agents with sufficient context about a company, colleagues, meetings, and work processes to enable them to become genuinely useful. AI agents often fail due to insufficient or incorrect information being provided.\n\nAshraf Karim, ServiceNow's CTO, explained how the company initially used AI to support human staff and later allowed AI agents to handle customer requests, resulting in higher customer satisfaction scores. Netlify's CEO, Matt Biilmann, noted that coding skills are becoming less valuable as domain expertise and software judgment become scarce. He suggested that future engineering teams might be organized around those strengths rather than just coding.\n\nHiring practices were a contentious topic, with some executives advocating for a \"barbell\" strategy of hiring very experienced engineers who can question AI-generated work alongside younger graduates fluent in AI tools. Inworld's Kylan Gibbs argued that startups should focus on experienced engineers who can tackle difficult technical problems AI cannot yet solve.\n\nMinIO's Ugur Tigli demonstrated how AI can change software development by generating a presentation as a single HTML file that works across devices without the need for traditional presentation software. The discussion concluded with predictions about future job displacement, with some executives suggesting that status meetings might become obsolete as AI agents become more proficient at understanding and reporting on work progress.",
  "summary": "Tech leaders from Zoom, Figma, ServiceNow, and more reveal how AI agents are reshaping work, hiring, and the software business.",
  "key_points": [
    "17 tech executives discuss AI agents transforming work and hiring",
    "AI agents require sufficient context to be useful in company operations",
    "Hiring strategy debated: barbell approach of experienced engineers and AI-savvy graduates"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}