{
  "id": 13127842,
  "title": "Bolt rewards top drivers in Nairobi, Mombasa",
  "url": "https://urgent.news/2026/10/09/bolt-rewards-top-drivers-in-nairobi-mombasa",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-09T13:51:26.000Z",
  "source": {
    "name": "Capital Business",
    "slug": "capital-business",
    "url": "https://capitalfm.africa/bolt-rewards-top-drivers-in-nairobi-mombasa/"
  },
  "original_language": "en",
  "account": "Nairobi, Kenya – Ride-hailing firm Bolt has honored top-performing drivers in Nairobi and Mombasa with fuel vouchers, vehicle service incentives, and new equipment like tyres and reflective vests as they face escalating costs and challenges. The recognition took place during Customer Service Week, emphasizing the crucial role drivers play in maintaining service quality and addressing customer expectations. Arthur Gacharia, Bolt’s Senior Operations Manager, emphasized that drivers are the first and last point of contact in a ride-hailing journey, making their performance vital for the company’s service delivery. Gacharia explained that the awards were meant to recognize the time, effort, and responsibility drivers put into providing reliable services. The recipients, who have been on the platform for at least six months, included both car and boda boda operators. The awards ceremony at Bolt’s Nairobi Driver Engagement Centre also included breakfast, T-shirts, and reflective vests for the drivers. Samson Ouma, one of the recognized drivers, highlighted the importance of discipline and consistency in maintaining good customer ratings, attributing his success to the company’s support and passengers’ trust. In addition to the awards, Bolt has been actively working on road safety and reducing operating costs for motorcycle drivers. The company has partnered with the Kenya Red Cross to train 75 boda boda riders in first aid and emergency response skills, aiming to improve their ability to handle road accidents and other emergencies. Bolt is also collaborating with M-KOPA to assist drivers in transitioning to electric motorcycles, which could help operators cut down on fuel expenses compared to petrol-powered bikes. However, the actual savings depend on various factors such as charging costs, usage patterns, and financing terms. Bolt has also been engaging driver representatives, policymakers, and regulators to address issues affecting drivers and the ride-hailing industry as a whole.",
  "summary": "NAIROBI, Kenya, Oct 9— Ride-hailing company Bolt has rewarded top-performing drivers in Nairobi and Mombasa with fuel and vehicle service vouchers, tyres and other incentives, as drivers contend with rising…",
  "key_points": [
    "Bolt rewards top drivers in Nairobi and Mombasa with fuel vouchers and vehicle service incentives.",
    "Recognition during Customer Service Week highlights drivers' crucial role in service quality.",
    "Awards include breakfast, T-shirts, reflective vests, and support for road safety initiatives."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Capital FM Kenya",
        "title": "Bolt rewards top drivers in Nairobi, Mombasa",
        "url": "https://urgent.news/2026/10/09/bolt-rewards-top-drivers-in-nairobi-mombasa-13127852",
        "published": "2026-10-09T13:51:26.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}