{
  "id": 13122352,
  "title": "When the drive-thru feels fast and friendly, satisfaction grows",
  "url": "https://urgent.news/2026/10/09/when-the-drive-thru-feels-fast-and-friendly-satisfaction-grows",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-09T13:19:00.000Z",
  "source": {
    "name": "Restaurant Dive",
    "slug": "restaurant-dive",
    "url": "https://www.restaurantdive.com/news/drive-thru-feels-fast-friendly-satisfaction-grows/832477/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Dutch Bros Coffee, Chick-fil-A and Starbucks ranked as not just the friendliest brands, but the ones with the highest overall satisfaction, a QSR and InTouch CX study found.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}