{
  "id": 13110579,
  "title": "How Arrowhead Is Using Voice AI To Fix The Gaps In Enterprise Sales And Support",
  "url": "https://urgent.news/2026/10/09/how-arrowhead-is-using-voice-ai-to-fix-the-gaps-in-enterprise-sales",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-09T11:43:55.000Z",
  "source": {
    "name": "Inc42",
    "slug": "inc42",
    "url": "https://inc42.com/startups/how-arrowhead-is-using-voice-ai-to-fix-the-gaps-in-enterprise-sales-and-support/"
  },
  "original_language": "en",
  "account": "Arrowhead, a startup founded in 2022 by Devyani Gupta and Vengadanathan Srinivasan, has been revolutionizing enterprise sales and support through the use of voice AI. With traditional human-driven phone processes struggling to keep pace at enterprise scale, the founders recognized that automating these processes would be crucial for reaching every lead on their lists.\n\nInitially, Arrowhead built a conversation intelligence tool to analyze sales calls and identify mis-selling and compliance violations, starting with clients like edtech platform upGrad. However, with the rise of Generative AI in 2023-2024, the founders realized that analyzing human calls would soon become obsolete. This led to a pivot towards AI voice systems in late 2024, focusing on enterprise workflows.\n\nArrowhead's AI stack is built from the ground up, with fine-tuned small language models (SLMs) and proprietary text-to-speech (TTS) models trained on custom speech datasets. The startup ensures latency and conversational quality, achieving response latency below 500 milliseconds for natural-sounding phone conversations. By incorporating emotion-aware speech synthesis and hosting proprietary language models, Arrowhead can deliver empathetic and contextually appropriate responses in multiple Indian languages.\n\nWith over 90% of users unable to distinguish Arrowhead's voice agents from human representatives, the company has moved beyond pilots and is now powering autonomous voice systems for leading banks, NBFCs, e-commerce platforms, and healthcare providers.",
  "summary": "For years, enterprises hired thousands of human executives to sell loans, answer customer queries and recover abandoned sales. Yet, even…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}